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Order Processing

If you place your order after 3pm on Mon-Thur, it will not be processed until the following day. If your order is placed after 3pm on a Friday, processing will not happen until the Monday, or Tuesday if Monday is a bank holiday.

If you require your order by a particular date please ensure that this is entered in the comments box during checkout so that we can ensure delivery is met.

Delivery Schedule

Please be aware that though we try to deliver to the prescribed website delivery times, they are not guaranteed services. Pubshop will endeavour to inform you of any delays where possible and speedily rectify any missed deliveries. Times are indicative and we reach 98 percent of all delivery expectations however because of the third partys involved in delivery we except no liability for delayed deliveries.

We aim to send your order to you in the time frame stated on the separate product pages, however, delivery times can vary occasionally. There are stock delays, breakages, transport failures and other issues that can occur. Deliveries should always be within 30 days, if this is not possible we will communicate as soon as possible to see if you wish a refund or are ok to wait the additional time. We will endeavour to keep you up to date with the progress of your order.

Orders are shipped on a working day (Mon-Fri) as soon as possible, excluding Christmas and UK bank holidays.

Shipping

Depending on the product we use 1st Class Post, 2nd Class Post, Recorded Delivery, Special Delivery, various couriers and pallet carriers. Again depending on the product we may use an alternative method.

PLEASE NOTE: Shipping prices are for UK Mainland only. Exclusions include Northern Island, Republic of Ireland, Scottish Highlands and UK Islands. If your address is excluded from standard delivery, please contact us for prices and options.

Packaging

We ship all orders in good strong packaging.

Damaged & Faulty Items

Unavoidably, a small percentage of parcels get damaged due to the handling during delivery. Please contact us WITHIN 24 HOURS of delivery, if an item is delivered damaged. We will then arrange for a replacement to be dispatched. In certain cases, the original item will need to be collected, this will happen 1-2 days after contacting us. Delivery of the replacement item, and collection of the original item, will not happen at the same time.

If you fail to report a damaged item within 24 hours of delivery, we will not be able to guarantee a replacement.

If an item fails or breaks, within its warranty period, please contact our office as soon as possible. An inspection will need to be carried out to ascertain the reason behind the fault/break, this can take up to three weeks. If the inspection concludes that the breakage/fault is due to a manufacturing error then a replacement or refund will be offered. The replacement will not be sent out or refund issued, until the inspection is complete. If a manufacturing fault is not found to be the cause, the item will be returned as it is.

Lost items

Very few parcels go astray. However, missing items are inevitable sometimes. If the item has been sent by a postal method which has insurance or a form of compensation we will either provide you with the relevant information to make a claim or make the claim ourselves and replace the item. If the item has been sent without postal insurance we will replace the item free of charge.

Returns

If you change your mind about the products or order goods in error you can return it to us providing you report them within 7 days.

It is your responsibility to ensure that returned item(s) reach us in good condition. You must contact us prior to sending to confirm the correct address to use.

Restocking fees

A restocking fee is a percentage of the items price charged when an item is returned that is not faulty or returned for a reason that is not the fault of the seller.

The buyer changes their mind about a purchase and returns an item in the original condition within the return window. A restocking fee of 25% of items price.

The buyer must return the items in the original condition.

No restocking fee is chargeable if the buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier. The seller pays for return shipping, but may file a claim with the carrier or insurance company, if insurance was purchased.

If the buyer receives damaged or defective item. The seller can file a claim with the carrier or insurance company, if insurance was purchased.

No restocking fee is chargeable if the buyer returns an item they received materially different from what they ordered.

"Under the Distance Selling Directive you as the customer have a duty of care for the products delivered to you whilst in your possession"

Please ensure that you return the items exactly as you have received them ie: in the original packaging sealed with clear tape. If you are returning the items via a Courier or Royal Mail, please make sure that the items are in an outer box or a jiffy bag. (THERE MUST BE NO WRITING OR LABELS ON THE ORIGINAL PACKAGING)

Where you have failed to take reasonable care of the goods, Home Shop Catalogue LTD. reserves the right to refund you less any amounts due by way of compensation to either repair the goods or to cover any loss.

We do NOT accept liability for the transit of returned goods and therefore suggest that you take out carrier insurance.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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Lost items

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